If you’re currently applying for further leave to remain, settlement or naturalisation from within the UK, you’ll need to make an appointment with UK Visa and Citizenship Application Services (UKVCAS) at one of the UKVCAS centres for your application to be processed.
There are different types of UKCVAS centres, offering different services. All appointments at any UKVCAS centre must be made in advance.
When booking your appointment, check the ‘service point’ you have selected offers the services you need. With limited availability of appointments and in many cases, the need to travel some distance to a centre that will cater for your application needs, it’s critical for your application that everything is in order with your appointment.
The following guide looks at the different types of UKVCAS centres, including the services offered by each, where these are located, their opening times and what happens during an appointment at these centres.
UKVCAS is the digitised system, launched by the Home Office in 2018, to administer all UK visa, settlement and citizenship applications submitted within the country.
The system is operated by Sopra Steria, a private company, on behalf of the Home Office.
When you submit your online application, you will be told whether you need to use the services of UKVCAS to complete your application. The appointment is used to verify your identity, your biometric information will be enrolled, and any supporting documentation for the application will be digitised and checked.
UKVCAS are then responsible for submitting any biometric information and supporting documentation to UKVI for processing to be completed and a decision to be made.
Which type of UKVCAS centre?
There are three different types of UKVCAS centres, or “service points”, at different locations offering different facilities:
- Core service points: these are based in larger locations and offer both free of charge appointments and out of hours appointments. Document scanning must be booked in advance of the appointment at a fixed charge of £45 per applicant. There are 6 core service points located across the UK.
- Enhanced service points: offer extra services, such as document checking in advance of your appointment, and document digitisation at the service point is included in the appointment fee. These are located in various town or city libraries during set times.
- Premium lounge: a ‘personalised experience’ only available in central London, with complimentary hot and cold beverages, snacks, free wifi and newspapers.
Where are the UKVCAS centres located?
UKCVAS core centres:
- Belfast: Capital House, 3 Upper Queen Street, Belfast, BT1 6FB
- Birmingham: Terminal 3, Trinity Park, Bickenhill Lane, Birmingham B37 7ES
- Cardiff: Cardiff Central Library, The Hayes, Cardiff, CF10 1AJ
- Croydon: Bedford Point, 35 Dingwall Road, Croydon, CR9 2EF
- Manchester: Manchester Central Library, St Peter’s Square, Manchester M2 5PD
- Glasgow: Ground Floor, The Beacon, 176 Vincent Street, Glasgow, G2 5SG
Enhanced service points:
- Aberdeen: Central Library, Rosemount Viaduct, Aberdeen, AB25 1GW
- Barbican London: Barbican Library, Level 2, Barbican Centre, Silk Street, London, EC2Y 8DS
- Bedford: Bedford Central Library, Harpur Street, Bedford, MK40 1PG
- Bournemouth: Bournemouth Library, 22 The Triangle, Bournemouth, BH2 5RQ
- Bradley Stoke: Bradley Stoke Library, Fiddlers Wood Lane, Bradley Stoke, South Gloucestershire, BS32 9BS
- Brighton: Jubilee Library, Jubilee Street, Brighton, BN1 1GE
- Burnholme: Tang Hall Explore Library, The Centre @ Burnholme, Mossdale Ave, York,YO31 0HA
- Burnley: Burnley Central Library, Grimshaw Street, Burnley, BB11 2BD
- Cambridge: Cambridge Central Library, 7 Lion Yard, Grand Arcade, Cambridge, CB2 3QD
- Canning Town London: Canning Town Library, 103 Barking Road, London, E16 4HQ
- Canterbury: Canterbury Library, 18 High Street, Canterbury, Kent, B64 5HF
- Coventry: Central Library, Smithford Way, Coventry, CV1 1FY
- Dorchester: Dorchester Library and Learning Centre, Charles Street, Dorchester, Dorset, DT1 1EE
- East Ham London: East Ham Community Neighbourgood Centre and Library, 328 Barking Road, London, E6 2RT
- Eastbourne,: Eastbourne Library, Grove Road, Eastbourne, BN21 4TL
- Gloucester: Gloucester Main Library, Brunswick Road, Gloucester, GL1 1HT
- Hemel Hempstead: Hemel Hempstead Library, The Forum, Marlowes, Hemel Hempstead, HP1 1DN
- Hull: Hull Central Library, Albion Street, Hull, HU1 3TF
- Ipswich: Ipswich County Library, Northgate Street, Ipswich, IP1 3DE
- Lancaster: Lancaster Library, Market Square, Lancaster, LA1 1HY
- Liverpool: Liverpool Central Library, William Brown Street, Liverpool, L3 8EW
- Llandudno: Llyfrgell Llandudno Library, 48 Mostyn Street, Llandudno, LL30 2RS
- Newcastle: City Library and Community Hub, Charles Avison Building, 33 New Bridge Street West, Newcastle Upon Tyne, NE1 8AX
- Newport: Newport Central Library, John Frost Square, Newport, NP20 1PA
- Norwich: Norfolk and Norwich Milennium Linrary, The Forum, Milennium Plain, Norwich, NR2 1TF
- Nottingham: Nottingham Central Library, Angel Row, Nottingham, NG1 6HP
- Patchway: Patchway Library, Rodway Road, Patchway, South Gloucestershire, BS34 5PE
- Peterborough: Peterborough Centrak Kubrary and Archives, Broadway, Peterborough, PE1 1RX
- Preston: Preston Harris Library, Market Square, PR1 2PP
- Reading: Reading Central Library, Abbey Square, Reading, RG1 3BQ
- Salisbury: Salisbury Library, Market Place, Salisbury, SP1 1BL
- Sheffield: Rooms G29 and G30, Regus Spaces Acero, 1 Concourse Way, Sheffield S1 2BJ
- Shoe Lane London: Shoe Lane Library, Hill House, 1 Little New Street, London, EC4A 3JR
- Stevenage: Stevenage Central Library, Southgate, Stevenage, SG1 1HD
- Stockport: Stockport Central Library, Wellington Road South, Stockport, SK1 3RS
- Stratford: Stratford Library, 3 The Grove, London, E15 1EL
- Swindon: Swindon Central Library, Regent Circus, Swindon, SN1 1QG
- Swinton: Swinton Community Library, Station Street, Swinton, S64 8PZ
- Taunton: Taunton Library, Paul Street, Taunton, Somerset, TA1 3XZ
- Truro: Truro Community Library, Union Place, Truro, TR1 1EP
- Wakefield: Wakefield Library, Wakefield One, Burton Street, Wakefield,WF1 2EB
- Warrington: Warrington Library, Museum Street, Warrington, WA1 1JB
- Warwick: Warwick Library and Information Centre, Shire Hall, Market Place, Warwick, CV34 4SA
- Watford: Watford Central Library, Hempstead Road, Watford, WD17 3EU
- Wimbledon: Wimbledon Library, 35 Wimbledon Hill Road, SW19 7NB
- Wolverhampton: Wolverhampton Central Library, Snow Hill, Wolverhampton, WV1 3AX
UKVCAS London premium lounge:
- 20 Mark Lane, London, EC3R 7NQ
What are the opening hours for the UKVCAS centres?
All service points offer standard, out of hours, next day and same day appointments. Outside of normal office hours is classed as before 10:00 and after 16:00, and at weekends.
All service points have extended opening hours during the week and at weekends, with chargeable appointments on weekdays before 10:00 and after 16:00, and all day at weekends.
Please note, service point locations and opening times are subject to change, so always check availability when booking an appointment for the latest list of locations and opening hours.
What are the fees for an appointment at a UKVCAS centre?
You can attend a free of charge appointment at any of the core service points.
However, for priority appointments, or appointments outside of standard office hours, such as early morning, evenings and at weekends, you will need to pay a fee. The fee will differ depending on the type of service point you attend.
Chargeable appointments at core service points range in price from £50 up to £100 per person, depending upon time and location. For enhanced service points the fee is £60 per person during normal office hours and £125 outside of normal office hours, i.e. before 10:00 and after 16:00.
An additional fee will be charged for same day or next day appointments starting from £100 and are subject to availability.
For appointments at the premium lounge in London, the cost is £200 per person during normal office hours, and £260 per person outside of normal office hours, i.e. before 10:00 and after 16:00.
How do I book an appointment at a UKVCAS centre?
You can book an appointment up to 28 days in advance at any of the service points. You can book an appointment in the following two ways:
- Online by either clicking the link to book an appointment from your UKVI account or by clicking the link in the UKVCAS account setup email you have been sent.
- By telephone by calling the UKVCAS Premium Support Line on 0900 165 6600, although calls will be charged at £2.50 per minute.
When booking an appointment you will be asked to choose a location by inputting a postcode convenient to you, and to choose a date and time from the available slots. Please note, all appointments must be pre-booked before you attend a UKVCAS centre.
If you are unable to find an appointment at your desired location, date or time, you can search again using a different postcode or click on the link to see appointment availability for the following week.
You can book an appointment for yourself, or for a group of people where you all hold what’s known as a lead applicant/dependent relationship. If you have applied offline by making a paper application to UKVI directly, you will need to go through the appointment booking process for each group member separately.
What happens at the UKVCAS centres?
At your UKVCAS appointment, you will have your identity confirmed, enrol any biometric information that may be required, and submit any documentation in support that you have not already uploaded online.
As such, you will need to attend with your supporting documentation, where required. You will be provided with a list of supporting documents you need to provide when you submit your application. You will also need to take your appointment confirmation email, and your passport or travel document.
At your appointment you will be asked to provide any required biometric information, namely, a digital photograph of your face, a scan of your fingerprints and a digital copy of your signature. Any documentation not already uploaded will be digitised and checked. Finally, you will need to confirm that you are happy to send your application to UKVI.
The appointment time itself is relatively quick and can take as little as between half an hour to one hour.
Following your appointment, UKVCAS will then submit your biometric information and supporting documentation to UKVI for a decision to be made. This will usually take around eight weeks, unless you have paid for a priority service.
Can I book an appointment at a location more convenient to me or my business?
In the event that you would like UKCVAS to attend at your home or office address to carry out the necessary identity checks, biometric enrolment and document scanning if required, you can take advantage of the exclusive VIP service, offered 24/7, 365 days a year.
UKVCAS can also quote a price to come to you with their on-demand pop-up service at a location convenient to you. This is intended for companies and organisations with more than 10 applicants. The price for these services will be based on the duration of appointment and the travel time involved.
Centre locations, facilities and fees are subject to change and applicants are advised to check the UKCVAS website when making their application.