If you’re currently applying for further leave to remain, settlement or naturalisation from within the UK, you will most likely need to make an appointment with UK Visa and Citizenship Application Services (UKVCAS) at one of the UKVCAS centres for your application to be processed.
UKVCAS is the digital system, launched by the Home Office in 2018, to administer all UK visa, settlement and citizenship applications submitted within the country. The system is operated by Sopra Steria, a private company, on behalf of the Home Office.
When you submit your online application, you will be told whether you need to use the services of UKVCAS to complete your application.
The appointment is used to verify your identity, your biometric information will be enrolled, and any supporting documentation for the application will be digitised and checked.
UKVCAS is then responsible for submitting any biometric information and supporting documentation to UKVI for processing to be completed and a decision to be made.
With limited availability of appointments and in many cases, the need to travel some distance to a centre that will cater for your application needs, it’s critical for your application that everything is in order before you book and attend your appointment. All appointments at any UKVCAS centre must also be made in advance.
Types of UKVCAS appointments
The following services are available and can be booked online via the UKVCAS website:
UKVCAS service |
Details |
Free, non-chargeable appointment | Free appointments are available in all standard service points, although not the Premium Lounge. These are typically Monday-Friday between 09:00 – 14:00. Appointments are made available online for booking 28 days in advance, at 9:00am. Note that free appointments tend to be booked up quickly. |
Chargeable appointments | These are available at all service points. Appointment slots go live online at midnight for booking. |
Flexible appointment | These appointments allow you to arrive at any time within the booked, allocated slot. |
Express appointments | These appointments take only 30 minutes. |
VIP & business appointments | Available as bespoke solutions for individuals or multiple applicants at the location, time and date of your choice. |
Premium lounge | A Central London facility offering complimentary hot and cold beverages, snacks, free wifi and newspapers. |
Where are the UKVCAS centres?
Centre locations, facilities and fees are subject to change and applicants are advised to check the UKVCAS website before making their application to confirm opening times, addresses and service availability.
Location |
Address |
Opening hours |
London Mark Lane Premium Lounge | 20 Mark Lane, London, EC3R 7AF | Monday 08:30 – 12:30 Tuesday 08:30 – 12:30 Wednesday 08:30 – 12:30 Thursday 08:30 – 12:30 Friday 08:30 – 12:30 Saturday Closed Sunday Closed |
London Mark Service Point | 20 Mark Lane, London, EC3R 7AF |
Monday 13:30 – 20:30
Tuesday 13:30 – 20:30
Wednesday 13:30 – 20:30
Thursday 13:30 – 20:30
Friday 13:30 – 20:30
Saturday 09:00 – 17:30
Sunday Closed
|
Stratford Library Service Point | Stratford Library 3 The Grove London E15 1EL |
Monday 09:30 – 17:30 Tuesday 09:30 – 17:30 Wednesday 09:30 – 17:30 Thursday 09:30 – 17:30 Friday 09:30 – 17:30 Saturday 09:30 – 17:30 Sunday Closed |
Edmonton Green Library Service Point | Edmonton Green Library 36-44 South Mall Edmonton Green London N9 0TN |
Monday 09:00 – 16:30 Tuesday 09:00 – 16:30 Wednesday 09:00 – 16:30 Thursday 09:00 – 16:30 Friday 09:00 – 16:30 Saturday Closed Sunday Closed |
Bedford Point, Croydon, Service Point | Bedford Point 35 Dingwall Road Croydon CR9 2EF |
Monday 07:30 – 19:30 Tuesday 07:30 – 19:30 Wednesday 07:30 – 19:30 Thursday 07:30 – 19:30 Friday 07:30 – 19:30 Saturday 09:00 – 17:00 Sunday Closed |
Lansdowne Road, Croydon, Service Point | The Lansdowne Building No 2 Lansdowne Road Croydon Greater London CR9 2ER |
Monday 08:00 – 19:30 Tuesday 08:00 – 19:30 Wednesday 08:00 – 19:30 Thursday 08:00 – 19:30 Friday 08:00 – 19:30 Saturday Closed Sunday Closed |
Enfield Library Service Point | Enfield Town Library 66 Church Street Enfield EN2 6AX |
Monday 09:00 – 16:30 Tuesday 09:00 – 16:30 Wednesday 09:00 – 16:30 Thursday 09:00 – 16:30 Friday 09:00 – 16:30 Saturday 09:00 – 16:00 Sunday 12:00 – 15:00 |
Hemel Hempstead Library Service Point | Hemel Hempstead Library The Forum Marlowes Hemel Hempstead HP1 1DN |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 18:00 Friday 09:00 – 17:00 Saturday 09:30 – 15:00 Sunday Closed |
Luton Service Point | 960 Capability Green Luton Bedfordshire LU1 3PE |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 17:00 Friday 09:00 – 17:00 Saturday 09:00 – 17:00 Sunday 09:00 – 17:00 |
Chelmsford Service Point | Victoria House – 4th Floor Victoria Road Chelmsford CM1 1JR |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 17:00 Friday 09:00 – 17:00 Saturday Closed Sunday Closed |
Maidstone Service Point | Kestrel House Knightrider Street Kent ME15 6LU |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 17:00 Friday 09:00 – 17:00 Saturday Closed Sunday Closed |
Reading Library Service Point | Reading Central Library Abbey Square Reading RG1 3BQ |
Monday 10:00 – 16:00 Tuesday 10:30 – 18:00 Wednesday Closed Thursday 10:00 – 18:00 Friday 10:00 – 16:00 Saturday 10:00 – 14:00 Sunday Closed |
Cambridge Library Service Point | Cambridge Central Library 7 Lion Yard Grand Arcade Cambridge CB2 3QD |
Monday 10:00 – 16:30 Tuesday 10:00 – 16:30 Wednesday 10:00 – 16:30 Thursday 10:00 – 16:30 Friday 10:00 – 16:30 Saturday Closed Sunday Closed |
Ipswich Library Service Point | Ipswich County Library Northgate Street Ipswich IP1 3DE |
Monday 09:00 – 16:30 Tuesday 09:00 – 16:30 Wednesday 09:00 – 16:30 Thursday 09:00 – 16:30 Friday 09:00 – 16:30 Saturday Closed Sunday Closed |
Southampton Service Point | Cumberland House Grosvenor Square Southampton Hampshire SO15 2BG |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 17:00 Friday 09:00 – 17:00 Saturday Closed Sunday Closed |
Swindon Library Service Point | Swindon Central Library Regent Circus Swindon SN1 1QG |
Monday 10:00 – 16:30 Tuesday 10:00 – 16:30 Wednesday 10:00 – 16:30 Thursday 10:00 – 16:30 Friday 10:00 – 16:30 Saturday 10:00 – 13:00 Sunday Closed |
Peterborough Service Point | St John’s Street Stuart House East Wing Peterborough PE1 5DD |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 17:00 Friday 09:00 – 17:00 Saturday Closed Sunday Closed |
Gloucester Library Service Point | Gloucester Main Library Brunswick Road Gloucester GL1 1HT |
Monday 09:00 – 16:30 Tuesday 09:00 – 16:30 Wednesday 09:00 – 16:30 Thursday 09:00 – 16:30 Friday 09:00 – 16:30 Saturday 09:00 – 14:00 Sunday Closed |
Bath Service Point | Northgate House Upper Borough Walls Bath Somerset BA1 1RG |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 17:00 Friday 09:00 – 17:00 Saturday Closed Sunday Closed |
Birmingham Service Point | 1 Victoria Square Birmingham B1 1BD |
Monday 07:00 – 20:30 Tuesday 07:00 – 20:30 Wednesday 07:00 – 20:30 Thursday 07:00 – 20:30 Friday 07:00 – 20:30 Saturday 09:00 – 17:00 Sunday Closed |
Bristol Kingswood Service Point | Ground Floor Kingswood Civic Centre Kingswood Bristol BS15 9TR |
Monday 09:00 – 16:00 Tuesday 09:00 – 16:00 Wednesday 09:00 – 16:00 Thursday 09:00 – 16:00 Friday 09:00 – 16:00 Saturday Closed Sunday Closed |
Nottingham Service Point | Regus Sopra Steria East West Building 2 Tollhouse Hill Nottingham NG1 5FS |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 17:00 Friday 09:00 – 17:00 Saturday Closed Sunday Closed |
Wolverhampton Library Service Point | Wolverhampton Central Library Snow Hill Wolverhampton WV1 3AX |
Monday 09:30 – 16:00 Tuesday 09:30 – 16:00 Wednesday 09:30 – 16:00 Thursday 09:30 – 16:00 Friday 09:30 – 16:00 Saturday Closed Sunday Closed |
Cardiff Bay Service Point | Regus 3rd Floor (Room 306) Falcon Way Cardiff Bay South Glamorgan CF10 4RU |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 17:00 Friday 09:00 – 17:00 Saturday Closed Sunday Closed |
Cardiff Library Service Point | Cardiff Central Library The Hayes Cardiff CF10 1FL |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 10:00 – 18:00 Friday 09:00 – 17:00 Saturday 09:00 – 17:00 Sunday Closed |
Sheffield Service Point | Rooms G29 and G30 Regus Spaces Acero 1 Concourse Way Sheffield S1 2BJ |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 17:00 Friday 09:00 – 17:00 Saturday Closed Sunday Closed |
Hull Library Service Point | Hull Central Library Albion Street Hull HU1 3TF |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 17:00 Friday 09:00 – 17:00 Saturday Closed Sunday Closed |
Exeter Service Point | Regus The Senate 3rd Floor (Room 330) Southernhay Exeter EX1 1UG |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 10:00 – 18:00 Friday 09:00 – 17:00 Saturday 09:00 – 17:00 Sunday Closed |
Manchester Service Point | Faulkner Street Saint James Tower Manchester M1 4DZ |
Monday 08:00 – 19:30 Tuesday 08:00 – 19:30 Wednesday 08:00 – 19:30 Thursday 08:00 – 19:30 Friday 08:00 – 19:30 Saturday 09:00 – 17:00 Sunday Closed |
Leeds Service Point | Room 517 Regus No 2 Wellington Place Leeds West Yorkshire LS1 4AP |
Monday 08:00 – 19:30 Tuesday 08:00 – 19:30 Wednesday 08:00 – 19:30 Thursday 08:00 – 19:30 Friday 08:00 – 19:30 Saturday 09:00 – 17:00 Sunday 09:00 – 17:00 |
Liverpool Service Point | Regus Derby Square Floor 4 MR1 Merchants Court 2-12 Lord St Liverpool L2 1TS |
Monday 08:00 – 16:00 Tuesday 08:00 – 16:00 Wednesday 08:00 – 16:00 Thursday 08:00 – 16:00 Friday 08:00 – 16:00 Saturday Closed Sunday Closed |
Newcastle Library Service Point | City Library and Community Hub Charles Avison Building 33 New Bridge Street West Newcastle-upon-Tyne NE1 8AX |
Monday 10:00 – 16:00 Tuesday 10:00 – 16:30 Wednesday 10:00 – 16:00 Thursday 10:00 – 16:30 Friday 10:00 – 16:00 Saturday 10:00 – 15:00 Sunday Closed |
Belfast Service Point | Regus Forsyth House 3rd Floor Office 327 Cromac Square Belfast BT2 8LA |
Monday 08:00 – 16:00 Tuesday 08:00 – 16:00 Wednesday 08:00 – 16:00 Thursday 08:00 – 16:00 Friday 08:00 – 16:00 Saturday Closed Sunday Closed |
Edinburgh Service Point | Regus 9-10 St. Andrew Square 1st Floor Lothian Region Edinburgh EH2 2AF |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 10:00 – 18:00 Friday 09:00 – 17:00 Saturday 09:00 – 17:00 Sunday Closed |
Glasgow Service Point | Suite 102/103 The Pentagon Centre Washington Street Glasgow G3 8AZ |
Monday 08:00 – 16:00 Tuesday 08:00 – 16:00 Wednesday 12:00 – 20:00 Thursday 08:00 – 16:00 Friday 08:00 – 16:00 Saturday 08:00 – 16:00 Sunday Closed |
Aberdeen Service Point | Spaces 1 Marischal Square Aberdeen AB10 1BL |
Monday 09:00 – 17:00 Tuesday 09:00 – 17:00 Wednesday 09:00 – 17:00 Thursday 09:00 – 17:00 Friday 09:00 – 17:00 Saturday 09:00 – 17:00 Sunday Closed |
How do I book an appointment at a UKVCAS centre?
You can only attend a service point if you have an appointment.
You can book an appointment up to 28 days in advance at any of the service points. You can book an appointment in the following two ways:
- Online by either clicking the link to book an appointment from your UKVI account or by clicking the link in the UKVCAS account setup email you have been sent.
- By telephone by calling UKVCAS Support Line on 0844 8920232 (calls cost £0.04 per minute) plus your provider’s access charge.
Free appointments are made available on the online booking system at 09.00, while chargeable appointments are released at midnight.
When booking an appointment you will be asked to choose a location by inputting a postcode convenient to you, and to choose a date and time from the available slots.
If you are unable to find an appointment at your desired location, date or time, you can search again using a different postcode or click on the link to see appointment availability for the following week.
You can book an appointment for yourself, or for a group of people where you all hold what’s known as a lead applicant/dependent relationship. If you have applied offline by making a paper application to UKVI directly, you will need to go through the appointment booking process for each group member separately.
What happens at your UKVCAS appointment?
At your UKVCAS appointment, you will have your identity confirmed, enrol any biometric information that may be required, and submit any documentation in support that you have not already uploaded online.
As such, you will need to attend with your supporting documentation, where required. You will be provided with a list of supporting documents you need to provide when you submit your application. You will also need to take your appointment confirmation email, and your passport or travel document.
At your appointment, you will be asked to provide any required biometric information, namely, a digital photograph of your face, a scan of your fingerprints and a digital copy of your signature. Any documentation not already uploaded will be digitised and checked. Finally, you will need to confirm that you are happy to send your application to UKVI.
The appointment time itself is relatively quick and can take as little as between half an hour to one hour.
Following your appointment, UKVCAS will then submit your biometric information and supporting documentation to UKVI for a decision to be made. This will usually take around eight weeks, unless you have paid for a priority service.
Last updated: 1 July 2022
Author
Founder and Managing Director Anne Morris is a fully qualified solicitor and trusted adviser to large corporates through to SMEs, providing strategic immigration and global mobility advice to support employers with UK operations to meet their workforce needs through corporate immigration.
She is a recognised by Legal 500and Chambers as a legal expert and delivers Board-level advice on business migration and compliance risk management as well as overseeing the firm’s development of new client propositions and delivery of cost and time efficient processing of applications.
Anne is an active public speaker, immigration commentator, and immigration policy contributor and regularly hosts training sessions for employers and HR professionals
- Anne Morrishttps://www.davidsonmorris.com/author/anne/
- Anne Morrishttps://www.davidsonmorris.com/author/anne/
- Anne Morrishttps://www.davidsonmorris.com/author/anne/
- Anne Morrishttps://www.davidsonmorris.com/author/anne/