Travel & Leisure Sector

Our specialist team of employment and immigration solicitors and HR and global mobility consultants work with travel & leisure companies of all sizes, delivering strategic consultancy and managed services in support of their workforce planning, management and development efforts.

Travel & leisure sector expertise

As employer solutions lawyers, we help ensure our clients’ HR, immigration and global mobility programmes are both fully compliant with their legal obligations and effective in supporting the organisation’s people-led business objectives.

We have extensive experience within the UK travel & leisure sector and are fully immersed in the organisational, talent, human resource and mobility challenges facing business leaders and HR in this industry.


Employer solutions for UK travel & leisure

We help employers:

  • Mobilise highly skilled, specialist talent across the globe
  • Streamline people processes across the employee lifecycle
  • Manage emergency visa applications
  • Improve the recruitment and retention of high-calibre staff
  • Develop progressive reward and bonus schemes
  • Meet employment, immigration compliance and right to work obligations
  • Enhance internal support functions through training and professional development programmes

Talent mobility & management challenges in UK travel & leisure

The UK’s vibrant travel and leisure sector, encompassing hospitality, tourism, and entertainment, is a vital engine for the economy, contributing over £100 billion annually and employing millions. Yet, talent and recruitment challenges are stalling potential. 

Navigating a restrictive and complex system to recruit and retain talent hampers not only individual businesses but the entire industry’s potential.

Across the sector, vacancies exceed 400,000 in various roles, from chefs and waiters to tour guides and hotel staff. This shortage manifests in longer wait times, reduced services, and even closures, dampening the visitor experience and hindering economic growth.

The travel and leisure sector thrives on diversity and a global outlook. International workers bring invaluable skills, languages, and cultural understanding, enriching the visitor experience and boosting the industry’s competitiveness. 

This reliance stems from several factors. The sector often experiences high staff turnover, requiring a readily available pool of talent to fill vacancies. Certain roles, like multilingual tour guides or niche chefs, demand expertise not readily available in the domestic workforce, and the sector’s seasonal nature necessitates a flexible workforce, readily adapted to peak periods and quieter times.

UK immigration changes have, however, created hurdles for travel and leisure employers. The points-based system for work visas makes recruiting foreign workers expensive and burdensome, especially for lower-skilled positions.

The SOL, which lists professions facing skills shortages, doesn’t adequately reflect the sector’s needs. Many critical roles are excluded, limiting the talent pool. And post-Brexit uncertainty has seen EU nationals, previously a significant part of the workforce, face visa uncertainties, discouraging long-term commitments and creating staffing instability.

These immigration challenges contribute to the travel and leisure sector’s talent gap. Unfilled positions and overworked staff compromise the service quality and visitor experience, potentially damaging the UK’s tourism reputation. The sector’s post-pandemic recovery is hampered by the workforce shortage, limiting growth and innovation. And the perception of being closed to international talent can deter skilled workers and discourage investment in the UK travel and leisure industry.

A thriving travel and leisure sector relies not only on scenic landscapes and cultural attractions but also on a diverse and accessible workforce, which can be underpinned by a sensible and responsive immigration system. 



UK immigration services for travel & leisure employers

Our team of leading UK immigration solicitors help companies with all aspects of their UK immigration needs.

Through our strategic advice and managed migration services, we operate in support of inhouse HR teams or on a fully outsourced basis to ensure you operate competitively and in full compliance when employing overseas workers. Clients benefit from access to our immigration solicitors via a dedicated telephone support line, available weekdays from 8.30am – 6.00pm.



Employment law services for travel & leisure employers

Our employment lawyers works with employers of all sizes to provide ongoing employment law advice, representation and strategic risk management guidance.

We offer specialist, fixed fee employment law services including access to unlimited telephone advice.


HR support for travel & leisure companies

Our team of highly experienced HR consultants support employers to improve the performance of their HR function and enhance the overall impact of HR projects.

We combine deep industry knowledge with technical expertise to help employers in the tech sector drive commercial performance through a transformative approach to human resource planning, management and development.


Global mobility services for travel & leisure companies

We help ensure our clients’ global mobility programmes are both fully compliant with immigration requirements and effective in supporting commercial operations. We understand the challenges involved in managing a global workforce and provide expert guidance to help reduce risk while deriving maximum value and return from mobility programmes.

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