Complaints procedure

As employer solutions lawyers, we provide strategic consultancy and managed services that ensure that businesses and HR practices are both fully compliant with legal requirements and effective in meeting people-led business objectives.

Our service to you

We appreciate that for many clients, dealing with an immigration issue is very stressful, time consuming and expensive.

Our aim is to provide you with an excellent service in terms of our legal knowledge, explaining the law and the Home Office procedures in clear terms, progressing your application to the agreed timeframes and responding to your queries in a timely manner.

Any expression of dissatisfaction about the service you have received from DavidsonMorris will be considered seriously and we will respond promptly to any complaint.

We are committed to providing a professional service to all our clients. If you have any concerns regarding our service, we want you to tell us.

In the first instance, please speak with the member of staff who is assisting you. 

If you are not happy with their response please contact our Demetris Demetriou – Head of Legal on 0207 494 0118 or via email –

Demetris will call you to discuss your concerns and carry out an investigation. Demetris will respond within 48 hours.

Following Demetris’ response to your complaint, if you remain unhappy, please contact our Principal, Anne Morris, either by phone on 0207 494 0118 or via email

Legal Ombudsman

If further to the above, you are still not satisfied, you may refer your complaint to the Legal Ombudsman. Please note that the complaint should be made either within six years from the date or three years from when you would have complained if you knew about the complaint.

Legal Ombudsman
PO Box 6806


DavidsonMorris is authorised and regulated by the Solicitors Regulation Authority (SRA).


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