Complaints procedure

Complaints procedure2018-11-21T23:46:49+00:00

Our service to you

We appreciate that for many clients, dealing with an immigration issue is very stressful, time consuming and expensive.

Our aim is to provide you with an excellent service in terms of our legal knowledge, explaining the law and the Home Office procedures in clear terms, progressing your application to the agreed timeframes and responding to your queries in a timely manner.

Any expression of dissatisfaction about the service you have received from DavidsonMorris will be considered seriously and we will respond promptly to any complaint.

We are committed to providing a professional service to all our clients. If you have any concerns regarding our service, we want you to tell us.

In the first instance, please speak with the member of staff who is assisting you. If you are not happy with their response please contact our Head of Operations, Anne-Helen Ferraris, on 0207 494 0118 or via email – anne-helen.ferraris@davidsonmorris.co.uk.

Anne-Helen will call you and/or arrange to meet you in person to discuss your concerns and carry out an investigation. Anne-Helen will respond within 48 hours. If the matter is complex, Anne-Helen will give you an approximate timescale of when she will be able to respond.

Following Anne-Helen’s response to your complaint, if you remain unhappy, please contact our Principal, Anne Morris, either by phone on 0207 494 0118 or via email anne.morris@davidsonmorris.co.uk.

Legal Ombudsman

If further to the above, you are still not satisfied, you may refer your complaint to the Legal Ombudsman. Please note that the compliant should be made either within six years from the date or three years from when you would have complained if you knew about the complaint.

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

enquiries@legalombudsman.org.uk

www.legalombudsman.org.uk