Today the UKBA have responded to the reports published by the Independent Chief Inspector. We previously blogged about the Inspector’s comments regarding the dreadful service at the visa section in Istanbul and judging by the findings in the rest of the reports, it appears that poor performance is wide spread.
“ Inconsistent decision making was a constant theme throughout. Our file sample and management reviews that were supposed to pick up on poor and inconsistent decision making had proven ineffective. Our sampling of settlement cases identified significant weaknesses in decision making. In some cases we found it almost impossible to determine why visas had been issued, when others had been refused on identical or very similar evidence”.
The reports and the UK Border Agency’s response can be read here.